Hive

Infra covers: - Server provisioning and management (VPS, cloud) - CI/CD pipelines and deployment - Monitoring, alerting, and on-call - DNS, SSL, and domain management - Database administration and backups - Security hardening and patch management - Cost optimization

Quality covers: - SOP creation and maintenance - Process audits (internal) - Quality standards definition - Stranger test: validating that processes work without tribal knowledge - Issue tracking for quality failures - Training materials and knowledge base

Intelligence covers: - Competitive monitoring and analysis - Market research and trends - Bias audits (what the company might be missing) - War game facilitation (adversarial scenario planning) - Customer and prospect research - Industry signal tracking

CS covers: - Client onboarding (first 90 days) - Health monitoring and churn prevention - Support tickets and issue resolution - Renewal management - Upsell/expansion signals (hands off to Victor to close) - Client feedback and NPS

Product covers: - Product vision and roadmap - Feature definition and prioritization - User stories and acceptance criteria - Product discovery and user research - Release planning and communication - Product analytics and metrics

Operations covers: - HR: hiring, onboarding, offboarding, performance - Culture: rituals, team health, values in practice - Goal setting: OKRs, KPIs, quarterly reviews - Process documentation and SOPs - Internal communications - Legal and compliance (with Finance for financial compliance)

Commercial covers: - Lead generation and qualification - Proposals and pricing - CRM management and pipeline hygiene - Follow-up sequences and cadences - Negotiation support - Revenue tracking

Marketing covers: - Content strategy and creation (blog, social, email, video) - Brand identity and guidelines - Campaign planning and execution - Lead generation (top of funnel) - Market positioning and messaging - Analytics and performance reporting

Dev covers: - Software architecture and technical decisions - Feature implementation and bug fixes - Code review and quality gates - Testing strategy and execution - Technical documentation - Developer tooling and workflows

Finance covers: - P&L and DRE (income statement) - Cash flow monitoring and forecasting - Invoicing and accounts receivable - Accounts payable and vendor payments - Budget planning and variance tracking - Tax obligations and compliance calendar

Detailed operational config. Loaded when you open squads/orchestrator/.

Root instructions. Loaded automatically by Claude Code when you open any HIVE directory.